Sugar Factory — Establishment, food and restaurant at 350 Trolley Line Boulevard, Ledyard, Connecticut.

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  • May, 07 2019
    James LaMere
    3
    Went twice in a 24 hour period. First visit was good. Great drinks. Good service. Decent bill. The next morning, we decided to go again, and now we may never go back. 3 hours sitting in a corner while noisy, demanding, patrons got all the service. I had to get up to find someone to request our bill, and after getting the bill, I waited another 15 minutes for someone to come and take my payment before I finally got up and went to the front to pay the manager in person. I realize that demanding groups can make a server feel overwhelmed, but if all you ever do is reward bad behavior, then all you'll have are bad customers. Good customers who get ignored don't come back.
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